DOJ allows qualifying service animals to accompany handlers through self-service food lines. Restaurants need not let dogs sit on chairs or be fed at the table. When the need is not obvious, staff may ask whether the dog is required because of a disability and what work or task it is trained to perform; they may not demand a task demonstration or certification. (U.S. Department of Justice: service-animal FAQ)
Comfort alone does not make an ESA an ADA service animal. The handler remains responsible for control and housebreaking; direct-threat and removal rules must be applied to the particular animal rather than breed stereotypes. (U.S. Department of Justice: service-animal FAQ)
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